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    FAQs

    Frequently Asked questions

    Below are answers to some commonly asked questions. If you cant find the answer you are looking for please contact us

    • Where can I get a brochure?

      Our brochure is available to view in a variety of formats. You can view it on line or download a PDF copy here, or request a hard copy brochure via our brochure request form on our contact us page.

    • Where can I buy Tavistock products?

      Your nearest showroom can be found by visiting the Find a Stockist page and entering your post code.  We have developed a sophisticated stockist locator which will even allow you to see what product is on display at your nearest store.

    • Can I buy direct from Tavistock?

      Tavistock is not able to supply products direct to the end consumer. Our products are sold through our network of retailers across the UK and Ireland.  Most of our retailers have several of our ranges on display, visit our stockist page to find your nearest store.

    • Where can I obtain spare parts?

      Should you find that you require any spare parts for you Tavistock  products, please contact our customer service team who will be happy to help. We carry extensive stock of our products and are normally able to dispatch spare parts within 24 hours of your request.

    • What is the guarantee for Tavistock products?

      Tavistock products come with extensive guarantees across the entire range, meaning you can choose your Tavistock product with complete and utter confidence. For a detailed breakdown of the guarantees available visit our guarantees page here

    • Where can I obtain technical information?

      Technical information on all Tavistock  products can be found on the individual product page under the sepcifications tab. However if you find your question hasn’t been answered by this information then please contact a member of our customer service team who will be happy to assist with your request.

    • Where can I obtain fitting instructions?

      A PDF version of the fitting instructions can be downloaded from the individual product page.

    • Who do I contact if I have a query about my product?

      If you have a query in relation to your product, please contact our customer services team on
      +44 (0) 1225 787 870 or email us at info@tavistock-bathrooms.co.uk

    • Where can I find your Terms and Conditions?

      Our terms and conditions can be found here.

    • What are your opening hours?

      Our phone lines are open Monday to Thursday: 9am – 5.30pm and Friday 9am – 5pm.

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